Privacy Policy

Last Updated: November 2024

1. Introduction

Navia (“we,” “us,” or “our“) is committed to protecting the privacy of our users (“you” or “your“). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.thenavia.com and use our services (collectively, the “Services“). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Definitions

“Personal Data”: Any information relating to an identified or identifiable individual.
“Processing”: Any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.
“Cookies”: Small files placed on your device that enable various features and functionality.
“User Content”: Any content, including text, images, and other materials, that you submit or upload to the Services.

3. Information We Collect

3.1. Personal Data You Provide

We may collect the following Personal Data when you interact with our Services:

Account Information: When you register for an account, we collect your name, email address, password, phone number, company name, and job title.
Contact Information: If you contact us for support or inquiries, we may collect your name, email address, phone number, and any other information you choose to provide.
Payment Information: When you make a purchase, our third-party payment processors collect your payment details. We do not store full credit card numbers or payment account information on our servers.
User Content: Any content you upload, such as comments, posts, images, or other materials.

3.2. Information from Third Parties

We may receive Personal Data about you from third parties, including:

Social Media Platforms: If you choose to link or sign in to your account through a social media service, we may collect information such as your username, profile picture, and other details provided by that service.
Marketing Partners: Information from our marketing partners to enhance our marketing efforts.
Public Sources: Information available from public databases.

3.3. Information Collected Automatically

When you use our Services, we may automatically collect:

Usage Data: Information about your interactions with our Services, including the pages you visit, links clicked, time spent, and search queries.
Device Information: Details about the device you use to access our Services, such as IP address, browser type, operating system, device identifiers, and mobile network information.
Location Data: Approximate location based on your IP address or GPS data if you allow location services.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.

4. How We Use Your Information

We use your Personal Data for the following purposes:

4.1. To Provide and Maintain Our Services

Create and manage your account.
Process transactions and send you related information.
Provide customer support and respond to your inquiries.

4.2. To Personalize Your Experience

Customize content and features based on your preferences.
Display personalized advertisements and recommendations.

4.3. To Communicate with You

Send administrative information, such as confirmations, invoices, technical notices, updates, and security alerts.
Respond to your comments and questions.
Provide newsletters, offers, and promotional materials (you can opt-out at any time).

4.4. To Improve Our Services

Analyze usage trends and preferences to enhance functionality and user experience.
Develop new products, services, features, and functionality.

4.5. To Enforce Our Terms and Policies

Monitor and prevent fraudulent, unauthorized, or illegal activity.
Enforce our Terms and Conditions and other legal agreements.

4.6. To Comply with Legal Obligations

Fulfill legal requirements, such as tax and accounting obligations.
Respond to lawful requests and legal processes.

5. Legal Basis for Processing

We process your Personal Data based on the following legal grounds:

Consent: When you have given explicit consent for specific purposes.
Contractual Necessity: To perform a contract with you or provide the Services you have requested.
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: For our legitimate business interests, such as improving our Services, marketing, and fraud prevention, provided these interests do not override your rights.

6. Cookies and Similar Technologies

6.1. Types of Cookies We Use

Essential Cookies: Necessary for the operation of our Services (e.g., logging in, accessing secure areas).
Functional Cookies: Enhance functionality and personalization (e.g., remembering preferences).
Analytical/Performance Cookies: Collect information about how users interact with our Services to improve performance.
Advertising/Targeting Cookies: Deliver relevant advertisements and track marketing effectiveness.

6.2. Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality and availability of our Services.

7. How We Share Your Information

We may share your Personal Data in the following circumstances:

7.1. Service Providers

We may disclose your information to third-party service providers who assist us with:

Payment processing
Data analysis and analytics
Email and marketing communications
Hosting and infrastructure
Customer support services
Security and fraud prevention

These service providers have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7.2. Business Transfers

In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred to a successor or affiliate as part of that transaction.

7.3. Legal Obligations

We may disclose your Personal Data:

To comply with legal obligations, such as court orders, laws, and regulations.
To protect our rights, privacy, safety, or property, and that of our users or the public.
To enforce our agreements, policies, and Terms and Conditions.

7.4. With Your Consent

We may share your Personal Data with third parties when you have given us explicit consent to do so.

8. International Data Transfers

Your Personal Data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We will take appropriate measures to ensure that your Personal Data remains protected in accordance with this Privacy Policy and applicable data protection laws, including implementing Standard Contractual Clauses or relying on your consent for such transfers.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure hosting environments.

However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

10. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of your relationship with us.
Legal obligations we may have (e.g., mandatory retention periods).
Whether retention is advisable in light of our legal position (e.g., statutes of limitations, litigation, or regulatory investigations).

11. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

11.1. Access and Correction

Right to Access: You may request confirmation as to whether we are processing your Personal Data and access to the Personal Data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete Personal Data.

11.2. Deletion and Restriction

Right to Erasure: You may request that we delete your Personal Data under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions.

11.3. Data Portability

Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

11.4. Objection

Right to Object: You may object to the processing of your Personal Data for direct marketing purposes or when processing is based on legitimate interests.

11.5. Withdraw Consent

Right to Withdraw Consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@thenavia.com. We may request additional information to verify your identity before processing your request.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If you become aware that a child has provided us with Personal Data, please contact us at hello@thenavia.com, and we will take steps to delete such information.

13. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any third-party sites or services before providing them with your Personal Data.

14. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

14.1. Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your Personal Data over the past 12 months.

14.2. Right to Delete

You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions.

14.3. Right to Opt-Out

You have the right to opt-out of the sale of your Personal Data. However, we do not sell Personal Data as defined under the CCPA.

14.4. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under the CCPA, please contact us at hello@thenavia.com.

15. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have the following data protection rights under the General Data Protection Regulation (GDPR):

Right to Access: Obtain confirmation as to whether we are processing your Personal Data and access to the Personal Data we hold about you.
Right to Rectification: Correct inaccurate or incomplete Personal Data.
Right to Erasure: Request deletion of your Personal Data under certain conditions.
Right to Restrict Processing: Request restriction of processing your Personal Data under certain conditions.
Right to Data Portability: Receive your Personal Data in a structured, commonly used format and transmit it to another controller.
Right to Object: Object to the processing of your Personal Data under certain conditions.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at hello@thenavia.com . You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your Personal Data violates applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

Posting the updated Privacy Policy on this page.
Updating the “Last Updated” date at the top of this Privacy Policy.
Providing additional notice through email or within the Services if required by law.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after any modifications constitutes your acknowledgment of the updated policy.

17. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us:

Email: hello@thenavia.com

18. Grievance Redressal Mechanism

If you have any grievances regarding the processing of your Personal Data, you may contact our Operations Team:

Name: Arron Seabrook
Email: arron@thenavia.com

The Operations Team will acknowledge your complaint within 48 hours and aim to resolve it within one month.

19. Miscellaneous

19.1. Data Controller

Navia is the data controller responsible for your Personal Data as described in this Privacy Policy.

19.2. No Waiver

Our failure to enforce any right or provision of this Privacy Policy will not be considered a waiver of those rights.

19.3. Severability

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Privacy Policy

Last Updated: November 2024

1. Introduction

Navia (“we,” “us,” or “our“) is committed to protecting the privacy of our users (“you” or “your“). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.thenavia.com and use our services (collectively, the “Services“). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Definitions

“Personal Data”: Any information relating to an identified or identifiable individual.

“Processing”: Any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.

“Cookies”: Small files placed on your device that enable various features and functionality.

“User Content”: Any content, including text, images, and other materials, that you submit or upload to the Services.

3. Information We Collect

3.1. Personal Data You Provide

We may collect the following Personal Data when you interact with our Services:

Account Information: When you register for an account, we collect your name, email address, password, phone number, company name, and job title.

Contact Information: If you contact us for support or inquiries, we may collect your name, email address, phone number, and any other information you choose to provide.

Payment Information: When you make a purchase, our third-party payment processors collect your payment details. We do not store full credit card numbers or payment account information on our servers.

User Content: Any content you upload, such as comments, posts, images, or other materials.

3.2. Information from Third Parties

We may receive Personal Data about you from third parties, including:

Social Media Platforms: If you choose to link or sign in to your account through a social media service, we may collect information such as your username, profile picture, and other details provided by that service.

Marketing Partners: Information from our marketing partners to enhance our marketing efforts.

Public Sources: Information available from public databases.

3.3. Information Collected Automatically

When you use our Services, we may automatically collect:

Usage Data: Information about your interactions with our Services, including the pages you visit, links clicked, time spent, and search queries.

Device Information: Details about the device you use to access our Services, such as IP address, browser type, operating system, device identifiers, and mobile network information.

Location Data: Approximate location based on your IP address or GPS data if you allow location services.

Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.

4. How We Use Your Information

We use your Personal Data for the following purposes:

4.1. To Provide and Maintain Our Services

Create and manage your account.

Process transactions and send you related information.

Provide customer support and respond to your inquiries.

4.2. To Personalize Your Experience

Customize content and features based on your preferences.

Display personalized advertisements and recommendations.

4.3. To Communicate with You

Send administrative information, such as confirmations, invoices, technical notices, updates, and security alerts.

Respond to your comments and questions.

Provide newsletters, offers, and promotional materials (you can opt-out at any time).

4.4. To Improve Our Services

Analyze usage trends and preferences to enhance functionality and user experience.

Develop new products, services, features, and functionality.

4.5. To Enforce Our Terms and Policies

Monitor and prevent fraudulent, unauthorized, or illegal activity.

Enforce our Terms and Conditions and other legal agreements.

4.6. To Comply with Legal Obligations

Fulfill legal requirements, such as tax and accounting obligations.

Respond to lawful requests and legal processes.

5. Legal Basis for Processing

We process your Personal Data based on the following legal grounds:

Consent: When you have given explicit consent for specific purposes.

Contractual Necessity: To perform a contract with you or provide the Services you have requested.

Legal Obligations: To comply with applicable laws and regulations.

Legitimate Interests: For our legitimate business interests, such as improving our Services, marketing, and fraud prevention, provided these interests do not override your rights.

6. Cookies and Similar Technologies

6.1. Types of Cookies We Use

Essential Cookies: Necessary for the operation of our Services (e.g., logging in, accessing secure areas).

Functional Cookies: Enhance functionality and personalization (e.g., remembering preferences).

Analytical/Performance Cookies: Collect information about how users interact with our Services to improve performance.

Advertising/Targeting Cookies: Deliver relevant advertisements and track marketing effectiveness.

6.2. Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality and availability of our Services.

7. How We Share Your Information

We may share your Personal Data in the following circumstances:

7.1. Service Providers

We may disclose your information to third-party service providers who assist us with:

Payment processing

Data analysis and analytics

Email and marketing communications

Hosting and infrastructure

Customer support services

Security and fraud prevention

These service providers have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7.2. Business Transfers

In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred to a successor or affiliate as part of that transaction.

7.3. Legal Obligations

We may disclose your Personal Data:

To comply with legal obligations, such as court orders, laws, and regulations.

To protect our rights, privacy, safety, or property, and that of our users or the public.

To enforce our agreements, policies, and Terms and Conditions.

7.4. With Your Consent

We may share your Personal Data with third parties when you have given us explicit consent to do so.

8. International Data Transfers

Your Personal Data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We will take appropriate measures to ensure that your Personal Data remains protected in accordance with this Privacy Policy and applicable data protection laws, including implementing Standard Contractual Clauses or relying on your consent for such transfers.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure hosting environments.

However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

10. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of your relationship with us.

Legal obligations we may have (e.g., mandatory retention periods).

Whether retention is advisable in light of our legal position (e.g., statutes of limitations, litigation, or regulatory investigations).

11. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

11.1. Access and Correction

Right to Access: You may request confirmation as to whether we are processing your Personal Data and access to the Personal Data we hold about you.

Right to Rectification: You have the right to request correction of inaccurate or incomplete Personal Data.

11.2. Deletion and Restriction

Right to Erasure: You may request that we delete your Personal Data under certain circumstances.

Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions.

11.3. Data Portability

Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

11.4. Objection

Right to Object: You may object to the processing of your Personal Data for direct marketing purposes or when processing is based on legitimate interests.

11.5. Withdraw Consent

Right to Withdraw Consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@thenavia.com. We may request additional information to verify your identity before processing your request.

12. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If you become aware that a child has provided us with Personal Data, please contact us at hello@thenavia.com, and we will take steps to delete such information.

13. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any third-party sites or services before providing them with your Personal Data.

14. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

14.1. Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your Personal Data over the past 12 months.

14.2. Right to Delete

You have the right to request that we delete any of your Personal Data that we collected from you and retained, subject to certain exceptions.

14.3. Right to Opt-Out

You have the right to opt-out of the sale of your Personal Data. However, we do not sell Personal Data as defined under the CCPA.

14.4. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under the CCPA, please contact us at hello@thenavia.com.

15. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have the following data protection rights under the General Data Protection Regulation (GDPR):

Right to Access: Obtain confirmation as to whether we are processing your Personal Data and access to the Personal Data we hold about you.

Right to Rectification: Correct inaccurate or incomplete Personal Data.

Right to Erasure: Request deletion of your Personal Data under certain conditions.

Right to Restrict Processing: Request restriction of processing your Personal Data under certain conditions.

Right to Data Portability: Receive your Personal Data in a structured, commonly used format and transmit it to another controller.

Right to Object: Object to the processing of your Personal Data under certain conditions.

Right to Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at hello@thenavia.com . You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your Personal Data violates applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

Posting the updated Privacy Policy on this page.

Updating the “Last Updated” date at the top of this Privacy Policy.

Providing additional notice through email or within the Services if required by law.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after any modifications constitutes your acknowledgment of the updated policy.

17. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us:

Email: hello@thenavia.com

18. Grievance Redressal Mechanism

If you have any grievances regarding the processing of your Personal Data, you may contact our Operations Team:

Name: Arron Seabrook

Email: arron@thenavia.com

The Operations Team will acknowledge your complaint within 48 hours and aim to resolve it within one month.

19. Miscellaneous

19.1. Data Controller

Navia is the data controller responsible for your Personal Data as described in this Privacy Policy.

19.2. No Waiver

Our failure to enforce any right or provision of this Privacy Policy will not be considered a waiver of those rights.

19.3. Severability

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.